FAQ

Our services are typically available throughout PA, NJ, and NY, but we are also willing to travel to other locations. Additional travel and hospitality fees may apply for appointments outside our standard service areas. If you require further information, please get in touch with our customer service team.

You should use our online booking system to schedule our aerial photography service. Once you select the service, you should specify the appointment date, time, and location. At the end of the booking process, payment is required via credit card to finalize the booking. Please note that failure to complete payment will result in an incomplete booking.

At no extra cost, our photographers will travel to any location within a 30-mile radius of their original location. However, if the distance exceeds the 30-mile radius, we will charge a travel fee of $1 per extra mile. It is important to note that this fee does not cover tolls or parking expenses, which will be charged separately.

As an illustration of our travel fee policy, for locations such as New York, NY, which fall outside our 30-mile radius service area, we will impose a travel fee of $60 in addition to any applicable parking or toll charges.

We cover Philadelphia and Bucks County in our regular service area, and there will be no charge for scheduling appointments within these locations.

We require a 100% deposit from all clients to secure any service booking. If you need to cancel or reschedule your appointment with less than 24 hours notice, a fee of 25% of the total cost will be charged. This fee will be deducted from your initial deposit, and the remaining balance will be refunded.

The length of an on-location appointment depends on the service requested. If it’s a single service, it can take 2-3 hours; combined services can take 3-5 hours. However, some services may take even longer. For example, the Airbnb photography service could take up to 5 hours to complete.

Yes, we also offer aerial videography services. We invite you to visit our videography portfolio page to view the aerial videos we have produced for our clients. Most of our real estate video tours come with Integrated aerial videos showcasing the properties from a distinct viewpoint.

We have an FAA-certified drone pilot on our photography team authorized to operate a drone in any legally permissible part of the United States. For any project that requires special attention, our senior photographer will be present to guarantee that the photographs are taken with professional composition and that all client-specified instructions are followed.

Our clients have the full, non-transferable right to utilize all media materials for marketing purposes without limitations. However, all media materials produced by our agency remain the agency’s property. Transfer of copyright requires a separate agreement.

Example of non-transferable right: suppose a real estate agent has ordered a photography service for marketing purposes of a property. In that case, they may use the materials to upload on MLS on social media channels, print advertisements, etc. However, suppose a staging company or home remodeling specialist requests the photos for their portfolio. In that case, they must pay the full-service fee paid by the client who ordered the service.

To ensure the best possible outcome for your Airbnb photography, we strongly advise that your property be photo-ready upon our specialist’s arrival. To assist you with this process, we have prepared a property preparation guide that can be accessed by clicking the link below.

Our virtual staging service is executed by experienced interior designers with a keen eye for modern trends and aesthetics. With a focus on current design principles, our in-house team creates stunning, photorealistic, and visually appealing virtual stagings. This ensures that our clients receive a product that is not only of high quality but also aligned with the latest trends in the industry.

Yes, we offer professional floor plans as a supplementary service. After the 3D virtual tour service is completed, you can add on floor plans. These floor plans will be created using the data captured by a Matterport® camera equipped with LiDAR sensors.

Yes, we offer a room measurement service using a Matterport® camera equipped with LiDAR sensors to provide the most accurate dimensions of each room. Once the property has been thoroughly scanned, and the 3D model has been created, you can utilize a digital ruler tool while viewing the 3D model of the property to measure any distance within the property.

Because of the software’s characteristics and Matterport® company’s policies, all files are automatically transferred, rendered, and stored on Matterport® servers under our account. We will provide a link, an embedded version of the virtual tour, and a link intended solely for adding to the MLS listing. The virtual tour will be accessible for three months from the date of rendering and will then be archived. If someone attempts to access the archived version, an error message will appear and not be viewable. To activate the virtual tour, we will charge a small monthly subscription fee per virtual tour.

We can transfer virtual tours to the client’s account for a nominal fee to avoid subscription fees. The client will be required to register for and pay for the professional plan of the Matterport® account, which is necessary for hosting and managing virtual tours.

Here is the average turnaround time for our media services:

Real Estate Photography: 24 hours

Aerial Photography: 24 hours

Airbnb Photography: 1-2 business days

Commercial Photography: 5-10 business days

Videography: 5-15 business days

Exterior 3D Renderings: 3-7 business days

3D Floor Plan: 2-5 business days

Virtual Staging: 2-3 business days

Twilight Photography: 1-2 business days

Graphic Design: 1-7 business days

Printing Products: 5-15 business days